Plain answers from the people who actually make the product. Tap a question to expand.
What is the safe working load of the 1.5m tool lanyard?+
The lanyard is rated for tools up to 1.5 kg. That covers most podgers, claw hammers, adjustable spanners and the everyday hand tools a scaffolder reaches for at height. It is not designed for drills, breakers or any battery tool over that weight. For heavier kit, use a dedicated tool tether rated specifically to the tool weight.
What is on the end of the lanyard, a clip or a loop?+
Both. One end has a steel carabiner that hooks onto a harness D-ring, belt loop or tool hook on a scaffold board. The other end is a captive loop that goes around the tool handle or onto a tool attachment point. The elasticated body stretches if a tool slips, absorbing the snatch before the carabiner takes the full weight.
Is the 1.5m lanyard heat and abrasion resistant?+
Yes. The braided body is built to take rubbing across scaffold tubes, brickwork edges and roof tile arrises without fraying. It also tolerates the warm air around a soldering iron or hot-air gun while it is being used at height. Direct contact with an open flame or a cutting disc will damage the cover, so route it clear of those tools.
Does the lanyard work with non-Hammerex tools?+
Yes. The captive end loops around any tool handle that has a lanyard point or a balanced grip. Plenty of scaffolders use it on tools from other brands they already own. If a tool has a slick rubber grip with no attachment point, fit a heat-shrink tool-attachment ring first so the loop has something solid to bite onto.
Is the tool lanyard covered by a warranty?+
Yes, 1 year against manufacturing defects in the carabiner, the stitching and the elasticated core. We do not cover lanyards that have arrested a fall, taken a known shock load or shown obvious heat or cut damage, as those should be retired. If you are unsure whether yours is still safe to use, replace it - it is not worth the risk.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.