Plain answers from the people who actually make the product. Tap a question to expand.
Can I buy the padded support or the work belt on its own, or only as a set?+
The padded belt system is available three ways: the 5 inch padded back support on its own, the heavy-duty 2 inch work belt on its own, or the complete set together. Pick the support if you already run a 2 inch belt you like; pick the belt only if you want a standalone work belt; pick the complete set for a fully matched configuration with both pieces built to work together.
How does the 5 inch padded support help on long days?+
The 5 inch padded section sits across the lower back and extends round into the sides, so the weight of a loaded work belt is carried across a much larger area than a single 2 inch strap. That spreads load away from the hip-bone pressure points where most belt-fatigue starts. On long shifts with a hammer, pouches and a drill holster, the padding keeps you working comfortably for longer.
Will my existing 2 inch tool pouches fit the work belt in this system?+
Yes. The heavy-duty work belt in this system is the trade-standard 2 inch width, so every Hammerex pouch, tape holder, spanner holder and drill holster slides straight onto it. It is also compatible with most non-Hammerex 2 inch pouches you may already have. If you only want to upgrade your support setup, the padded support alone clips onto your existing 2 inch belt.
Is the padded support belt suitable for plasterers and roofers carrying heavier kit?+
Yes. The padded support is designed for tradespeople who carry heavier kit through long shifts: plasterers with hawks and trowels, roofers with hammers and nails, electricians with multi-pouch setups. The reinforced construction, rugged hardware and heavy-duty stitching are built for daily site abuse, and the ergonomic shape keeps the load steady across the lower back instead of dragging on one hip.
What warranty comes with the padded belt support system?+
The padded belt system carries a one-year Hammerex warranty against manufacturing faults, covering stitching, padding, rivet and buckle failures under normal trade use. Hammerex has 15 years of UK trade heritage behind the design and ships every belt direct from our Yogyakarta workshop. If anything goes wrong inside the warranty period, contact the team with photos and we will sort it out.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.