Plain answers from the people who actually make the product. Tap a question to expand.
Is this a genuine Zippo lighter with the Hammerex logo?+
Yes. It is built on a genuine Zippo windproof lighter chassis with the Hammerex logo applied by premium UV print. The body, the mechanism and the windproof flame characteristics are all standard Zippo, which means it accepts the same flints, wicks and lighter fluid as any other Zippo. The branding is the only Hammerex addition - the platform itself is unchanged.
How is the Hammerex logo applied to the Zippo body?+
We use UV print, which lays the ink down and cures it with UV light so it bonds to the metal rather than sitting on top. That is why the dispatch lead time is longer than our other items - 8 working days - to allow for the print, the cure and the quality check before shipping. UV print stands up to handling far better than a standard sticker or transfer.
Does the lighter ship with fuel inside?+
No. International postal rules prohibit shipping lighters with fluid loaded, so it leaves the workshop empty. You fuel it with standard Zippo lighter fluid once it arrives - any tobacconist or supermarket carries it. The wick and flint inside are good to go from new, you just add the fluid, snap it shut for a minute to wick up, and it is ready.
Is the Hammerex Zippo covered by a warranty?+
The mechanism itself is covered by the standard Zippo manufacturer warranty, which is a separate guarantee that comes with the lighter platform. The Hammerex UV print is covered by our usual workshop-defect guarantee against print failures from new. Normal wear on the print across years of pocket carry is part of how it ages, not a fault we would replace.
Can I buy multiple lighters as gifts or for a crew?+
Yes. Buy 2 and the unit price drops 10 percent, buy 3 and it drops 15 percent. They are a popular site-gift for crews and the UV print holds up well to daily pocket carry. Shipping is a flat 20 GBP to UK, USA or Australia regardless of quantity, so multi-buys absorb the shipping nicely. Other countries are quoted on WhatsApp.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.