Plain answers from the people who actually make the product. Tap a question to expand.
What is included in the Hammerex Garden Starter Pack and how much does it save me?+
The pack bundles four pieces: the Garden Tool Belt with water bottle holder, the Garden Knee Pads, the Garden Apron in 1680D polyester, and a Garden Waste Bag in the square shape. Buying the set saves GBP 4.73 against the same items bought separately. It is aimed at new gardeners, allotment keepers and landscapers who want to kit out in one go rather than picking pieces up piecemeal over a season.
Is this starter pack a sensible gift for someone just taking on their first allotment?+
It is a popular gift for that exact reason. The four pieces cover the most-used basics: tools to hand on the belt, knee protection for planting and weeding, an apron for harvesting, and a waste bag for clippings. The whole pack arrives boxed from our Yogyakarta workshop, so it presents well as a single gift. Lead time is 3 working days from order and typical UK delivery is within 5 working days.
Can I swap the round waste bag in for the square one in the starter pack?+
The pack ships with the square waste bag as standard because it stacks tidily against a fence or shed wall. If you would rather have the round one, just mention it on the WhatsApp quote before we dispatch and we will swap it at no extra cost. Pricing stays the same as both bag shapes are sold at GBP 6.99 individually.
What warranty do I get on the four items in the Garden Starter Pack?+
Each piece in the pack carries a one-year warranty against manufacturing defects, the same cover as buying the items singly. That covers the belt buckles, the knee pad straps, the apron stitching and the waste bag handles. If any piece fails inside the warranty year, message the Hammerex team on WhatsApp with your order reference and a photo and we will arrange a replacement direct from the Yogyakarta workshop.
How quickly can the Garden Starter Pack reach me in the UK?+
We dispatch within 3 working days of the order being confirmed, with typical UK delivery inside 5 working days from dispatch. Because the pack is four separate items boxed together, we pack it carefully to keep the apron and bag from creasing the knee pads in transit. If you need it for a specific date, tell us on the WhatsApp quote and we will let you know whether the timing works.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.