Plain answers from the people who actually make the product. Tap a question to expand.
How is the Single Pouch different from the Double Pouch Belt Slide?+
The Single Pouch is the leaner option. It carries 2 large pockets instead of 3, with the same magnetic screw lip, tape-measure dock, hammer holder, cable loop and tape chain. It is lighter and shorter on the belt, which suits maintenance work, second-fix and service calls where you do not need to carry the full first-fix kit and prefer one pouch on the dominant hip.
Will the pouch protect tools from light rain?+
The fabric is wear-resistant and water-repellent, which means it sheds a passing shower or splashes off a wet floor. It is not waterproof - sustained rain will eventually soak through, and we would not recommend submerging it. For UK weather it handles van-to-site walks and outdoor rough-ins comfortably. Dry the pouch off at the end of the day if it has caught a downpour.
Does the Single Pouch suit apprentice electricians?+
Yes. The lighter carry is a good first pouch because it forces you to learn what to keep on the belt and what stays in the van. The magnetic lip is a quick win for apprentices losing screws on every back-box install. The slide-on belt design means there is nothing to learn about strapping in - it just goes on and starts working.
How is the Single Pouch shipped to the UK?+
Free to the UK with no surcharge, typically arriving in 5 working days from when the parcel leaves our Yogyakarta workshop. Orders dispatch within 3 working days of you placing it. Other countries pay a flat 10 GBP for EMS air freight, which is a tracked service so you can follow it the whole way. Buy 2 or 3 for crew kit and the price drops.
Is the Electrician Single Pouch covered by a warranty?+
Yes, 1 year against manufacturing defects on the stitching, rivets and pouch shape. Daily site marks, paint splash and the natural softening of the fabric across the year are normal use, not warranty issues. If a rivet pulls or a seam opens inside the warranty under fair use, send us a photo and we will replace it. UK address replacements ship free.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.