Plain answers from the people who actually make the product. Tap a question to expand.
What is included in the Drywall Pro Kit and what is the saving?+
The kit is a three-piece setup built around the Hammerex Drywall Pro Bag (D600 water-resistant, twin-lined, holds an 18 inch plastering trowel, 2 scrapers, a mud pan, drywall board and hand tools - £88.00 single price), the Marker Belt Holder (£12.99) and the Hammer and Pencil Belt Holder (£14.99). Singles total £115.98. Kit price is £104.99, saving £10.99 against singles.
Is this kit a starter setup or full kit for a drywall finisher?+
It is a curated setup for drywall finishers and tapers built around the Pro Bag - bag, marker holder and hammer station. It is not a full tool set (no knives, no mud pan, no trowel are included - those go in the bag). If you want the flagship carry instead, look at the Hammerex K11 Drywall Tool Station, which is a different product with five drywall knife rows and a dedicated mud-pan compartment.
Will the belt holders work alongside the Pro Bag on site?+
Yes. The marker holder and hammer and pencil holder are designed to run on a standard 2 inch trade belt while the Pro Bag carries on a shoulder strap or sits on the workstation between trips. That way you have the markers and hammer on the belt for immediate use, and the bag near the wall holding the trowel, mud pan and finishing knives. All three items in the kit are full-spec, not reduced versions.
How long does UK delivery take on the Drywall Pro Kit bundle?+
We dispatch from the Yogyakarta workshop within 3 working days of order, with typical UK delivery around 5 working days from dispatch. All three items in the kit ship together in one package. After 15 years supplying UK drywall finishers through distribution, the kit now ships direct from the factory, which is why the £10.99 bundle saving sits on top of an already lower direct-from-workshop price.
Is the £10.99 saving locked in against the single prices?+
Yes. The three items are sold individually on our site at £88.00, £12.99 and £14.99 - a singles total of £115.98. The kit price is locked at £104.99, so the £10.99 saving applies whenever both the singles and the kit are live. If you want to add or swap an item - say, drop the marker holder and add a tool lanyard - message the Hammerex team on WhatsApp for a custom bundle quote.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.