Plain answers from the people who actually make the product. Tap a question to expand.
What is included in the Carpenter Starter Pack and how much do I save?+
The pack includes four belt essentials: the Hammerex Hammer and Pencil Belt Holder (single price £14.99), the Marker Belt Holder (£12.99), the Folding Safety Cutter Knife with 5 blades (£9.80) and a 1.5m Tool Lanyard (£8.00). Bought separately the four items total £45.78. The pack price is £39.99, saving £5.79 against singles. All four items are full-spec, identical to the standalone products.
Is the starter pack suitable for a first-fix or second-fix carpenter?+
Both. The hammer station with pencil holders covers framing and first-fix work, the marker holder and lanyard cover second-fix and finishing, and the folding safety knife with lanyard hole suits work at height on roof and loft jobs. It is a starter setup rather than a full kit - if you need chisel storage or a drill holster, those sit alongside this pack on a 2 inch trade belt.
Will the holders in this pack fit a standard 2 inch carpenter belt?+
Yes. Every holder in the pack uses a universal belt loop that fits standard 2 inch work belts, including the Hammerex 2 inch heavy-duty leather work belt. You can run the four pieces on one belt without the loops fouling each other. They can also be moved between belts in seconds without unthreading anything, so swapping between summer and winter setups is straightforward.
How long does UK delivery take on the starter pack?+
We dispatch from our Yogyakarta workshop within 3 working days of order, and typical UK delivery is around 5 working days from dispatch. All four items ship together in one package. After 15 years supplying UK carpenters through distribution, the pack now ships direct from the factory, which keeps the bundle saving on top of the lower direct-from-workshop price.
Is the £5.79 saving on the starter pack guaranteed against the single prices?+
Yes. The four items are sold individually on our site at £14.99, £12.99, £9.80 and £8.00 - a singles total of £45.78. The pack price is locked at £39.99, so the £5.79 saving applies whenever both the singles and the pack are live. If you want to add another holder to the bundle, the Hammerex team can quote a custom pack on WhatsApp.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.