Plain answers from the people who actually make the product. Tap a question to expand.
Will my 18 inch trowels and 16 inch hawk fit in the 5 Trowel and Hawk Holder?+
Yes. The main section holds up to 5 trowels with blades up to 18 inches by 5 inches, sized to take the popular finishing profiles without the blades touching each other. The rear-mounted hawk compartment fits hawks up to 16 inches across. If you carry an 18 inch hawk, look at our Plasterer''s Backpack or K9 Station instead, both of which are sized for the larger board.
What material is the 5 Trowel and Hawk Holder made from?+
The holder is built from heavy-duty twin-layer leather. The twin-layer construction is what gives it the structural feel you notice when you pick it up empty - the sides hold their shape so loading and unloading is one-handed. The 0.8 kg unloaded weight is the leather doing the protective work, not filler material. We finish every seam with reinforced industrial stitching.
Is the 5 Trowel and Hawk Holder suitable for skimming, rendering and drywall finishing?+
Yes. We built this for plasterers, renderers and drywall professionals who carry a complete finishing set between jobs. The 5 trowel slots cover the standard skim, render and finishing range, and the rear hawk compartment carries the board you need for the same day''s work. The leather outer also takes the knocks of drywall sites without snagging on stud framing.
Do you offer free UK delivery on the 5 Trowel and Hawk Holder?+
Yes. Free UK delivery is included in the £38.00 price and orders typically arrive within 5 working days of dispatch. We dispatch within 3 working days of order confirmation. Outside the UK, our team quotes air freight on WhatsApp before you commit, so there are no surprises at checkout. The 1 year manufacturing-defect warranty starts from the dispatch date.
What bulk discount do I get if I order several holders for the crew?+
The 5 Trowel and Hawk Holder is £38.00 per unit at single-unit price. Buy 2 you save 10 percent, buy 3 saves 15 percent, and buy 4 saves 20 percent. Crew leads typically order one per plasterer so each set is stored separately and blades stay sharp between sites. The discount applies automatically on the WhatsApp quote we send back.
Where does Hammerex ship from?+
Every Hammerex product is made in our own Yogyakarta, Indonesia factory and dispatched from there via EMS air freight. We don't drop-ship; the same workshop that stitches the leather packs and posts the order.
How long until my order is dispatched?+
Standard dispatch is within 48 hours of order confirmation, posted to EMS. Custom thread colour, custom company branding, and Pro Trade Cover orders add roughly +2 working days to dispatch because they're cut, stitched and finished to spec.
How long does Hammerex UK delivery take?+
Typical UK delivery is 5-6 working days from EMS pickup. We send tracking on dispatch. Free UK delivery is available on selected products; non-UK destinations are confirmed on WhatsApp at checkout.
Is Hammerex a new brand?+
No. Hammerex has been supplying the UK trade through wholesale distribution for over 12 years. We now sell direct from the factory so the buyer keeps the margin the distributor used to take.
Does Hammerex offer custom company branding on belts?+
Yes — most leather belts and tool pouches can be laser-printed with your company name and logo for +£10 per item. Open the "Your company brand name" slider on the product page; our admin confirms artwork with you via WhatsApp and sends a mock-up for approval before production starts.
What is the Hammerex Pro Trade Cover?+
Beyond the standard 1-year defect warranty, the Pro Trade Cover keeps your belt in service for 3 full years on the parts that wear under daily site use — re-stitching, rivet/stud replacement, buckle service, slider replacement, and leather conditioning. You post the belt to us, we fix it and post it back. You pay postage both ways; we cover all labour and materials. Unlimited claims for 3 years from delivery.
Can I get a custom thread colour on a Hammerex belt?+
Yes. Black is the house thread colour and is included free. Six other colours (Yellow, Red, Brown, Orange, Green, White) carry a small per-unit fee and add +2 working days to dispatch while we stitch your order to spec. Selectable on the product page in the "Thread colour" slider.
How do Hammerex multi-buy discounts work?+
Buy 2 saves 10%, buy 3 saves 15% — applied automatically at the quantity step on most products. No code, no waiting. Bulk and trade pricing beyond that is available — message us via the Partners page for a territory-protected wholesale account.
What currencies can I pay in?+
Checkout in GBP, IDR, USD, SGD, AUD, or EUR through Hammerex multi-currency accounts. Live FX, no hidden conversion markup. Your final invoice is in your selected currency.
How are Hammerex products made?+
We use the right material for the job — different leathers across our range, faux leather, and synthetic fabrics where they outperform leather (water resistance, weight, washability). Cutting, stitching, riveting, QC and pack-out all happen under one roof in Yogyakarta. Every unit is inspected on CCTV-recorded QC before pack — no outsourced assembly, no reseller in the chain.
Do you offer wholesale or trade accounts?+
Yes. We run a distribution-partner programme with transparent pricing, protected territories and fair monthly targets — designed around real demand in your market. Retail welcomed from 30 kg mixed product orders. Apply via the Partners page on the site.
How do I track my Hammerex order?+
We send the EMS tracking number on WhatsApp the day your order is dispatched. EMS provides updates from collection through customs to your door — typical UK transit is 5-6 working days. If anything stalls, message us on WhatsApp and we'll chase EMS for you.